રાજ્ય જન સંપર્ક
An Arji is a citizen waiting for an answer, and an officer who must be accountable. The real problems we are solving:
“Where is my Arji?”
Citizens cannot see status; repeat visits erode trust.
“Who is sitting on it?”
No traceability of who holds an Arji across offices.
Disposal delays
Manual coordination across police and revenue offices.
Monitoring blind spots
Seniors lack a real-time view of pendency and SLA.
Hearings are hard to convene
Scheduling and informing parties is phone-and-paper.
Audit & RTI pressure
No immutable, exportable record of every action.
RAJIYA JAN SAMPARK · GEM/2026/B/766926302RAJIYA JAN SAMPARK digitises the full lifecycle of citizen applications and grievances, and convenes online hearings — across citizens, Police Stations, District offices and Mamlatdar Kacheris.
Register
Auto Arji number
Assign
Office, officer, SLA
Process
Replies, transfers
Hear
Online + WhatsApp
Dispose
Resolve, notify
Report
MIS, audit
⏱ Accountable
Every Arji has an owner, an SLA clock and an audit trail.
🗣 Bilingual
Gujarati-first interface and notifications, English alongside.
📊 Transparent
Real-time visibility for citizens and senior officers.
RAJIYA JAN SAMPARK · GEM/2026/B/766926303📥 Application (Arji)
🧭 Assignment
💬 Conversation
🎥 Online Hearings
🔔 Notifications
🔁 Transfers
🔐 Roles & Access
📊 Reports & MIS
🛡 Audit Trail
🗂 Master Data
👤 Citizen Portal
📈 Dashboards
RAJIYA JAN SAMPARK · GEM/2026/B/766926304
- Seven states, Registered to Closed
- Every transition permission-gated and time-stamped
- SLA clock starts at registration; breaches flagged
- Transfers and hearings are first-class steps
RAJIYA JAN SAMPARK · GEM/2026/B/766926305
- SLA Compliance % — the first number a senior officer wants
- Needs Attention — most-overdue Arjis with the accountable officer
- District pendency, monthly trend, officer load
- One-click drill-down into any number
RAJIYA JAN SAMPARK · GEM/2026/B/766926307Every report is filterable and exports to multi-sheet Excel and PDF — built around how senior officers actually review.
RAJIYA JAN SAMPARK · GEM/2026/B/766926308- Search by Police Station, Mamlatdar, email or WhatsApp
- Links sent via WhatsApp & Email
- Attendance captured per participant
- Each hearing tracked in the Arji timeline
RAJIYA JAN SAMPARK · GEM/2026/B/766926309
RAJIYA JAN SAMPARK · GEM/2026/B/766926310Cross-platform (Flutter) · Android & iOS · push notifications11The system does not wait to be asked. When an Arji crosses its resolution time, it acts — automatically.
⚠️ Detect
An Arji breaches its SLA, or a hearing is unattended.
📲 Alert & escalate
WhatsApp + push to the officer, then supervisor, then district head.
📈 Surface
Stays in “Needs Attention” and the SLA scorecard until resolved.
Why it matters
This directly answers “who is sitting on it?” — pendency cannot quietly age. Escalation is automatic, not a monthly review.
RAJIYA JAN SAMPARK · GEM/2026/B/766926312Citizens check their Arji and officers review pendency just by asking, in plain Gujarati or English, on the portal or on WhatsApp. A preview of what is coming next.
RAJIYA JAN SAMPARK · GEM/2026/B/766926313
- Hosted on AWS (Mumbai), the world's leading enterprise cloud, with India data residency
- WAF → Load Balancer → auto-scaling app nodes
- RDS PostgreSQL Multi-AZ + cache + encrypted storage
- Portable to NIC / on-premise / hybrid if mandated
RAJIYA JAN SAMPARK · GEM/2026/B/766926314Modern, proven technologies chosen for security, scale and long-term maintainability — the same stack behind our production Government-of-Gujarat systems.
Web
Mobile
Backend
Data
Cloud
Security
Integrations
RAJIYA JAN SAMPARK · GEM/2026/B/766926315🔒 Encryption
AES-256 at rest, TLS 1.2+ in transit
🔐 Access control
Role-based, least-privilege, OTP / 2FA
🛡 Audit trail
Immutable, exportable action log
🌐 Firewall & threat protection
A Web Application Firewall blocks attacks, built to the OWASP global security standard
🇮🇳 Data residency
All data within India (AWS Mumbai)
🗄 Backups
Automated, point-in-time recovery
RAJIYA JAN SAMPARK · GEM/2026/B/766926315- Add application nodes automatically under load, with no downtime
- Database failover across Availability Zones, promoted automatically
- Daily snapshots + continuous backups, with a tested restore procedure
- Statewide-ready — the same pattern runs our 33-district Gujarat systems
RAJIYA JAN SAMPARK · GEM/2026/B/766926316“AI Systems and Intelligent Platforms for Operations That Cannot Fail.” We engineer AI-powered, mission-critical software for government departments, where decisions must be data-driven, compliance is mandatory and downtime is not an option.
🧠 AI-first stack
Predictive analytics and intelligent automation in every layer.
🛡 Secure & compliant
Architected to meet stringent data, audit and compliance requirements.
📱 Web + mobile, one OEM
End-to-end on web and mobile, owning the product and the source code.
RAJIYA JAN SAMPARK · GEM/2026/B/766926317RAJIYA JAN SAMPARK · GEM/2026/B/766926318Consult
Study workflows
Pilot
Select districts
Rollout
Statewide
Support
Training & ops
- Full web platform, entire RFP scope
- Native mobile app + push notifications
- Proactive SLA escalation (WhatsApp / push)
- Sr. Officer dashboards, reports & heatmap
- Gujarati SMS / WhatsApp notifications
- AI natural-language analytics (Bedrock)
- WhatsApp AI assistant & intake
- Predictive SLA-breach (machine learning)
- Gujarati voice input for citizens
- Integration with Gujarat e-gov systems
RAJIYA JAN SAMPARK · GEM/2026/B/766926319We look forward to building RAJIYA JAN SAMPARK with you